Oralinks Refund Policy
Last Updated: 17-sep-2024
1. Introduction
At Oralinks, we are committed to delivering high-quality projects on time. We understand the importance of timely delivery for our clients, and we stand behind our commitment with our refund policy.
2. Full Refund Guarantee
Oralinks guarantees a full refund to our clients if we fail to deliver their project within the agreed-upon date. This policy underscores our commitment to timely delivery and client satisfaction.
3. Eligibility for Refund
To be eligible for a full refund under this policy:
- The project must have a clearly defined scope and deadline, agreed upon in writing by both Oralinks and the client.
- The agreed delivery date must have passed without the project being delivered in its complete and agreed-upon form.
- The delay in delivery must be solely due to factors within Oralinks’ control.
4. Refund Process
If the conditions for a refund are met:
- The client must submit a refund request in writing within 7 days of the missed delivery date.
- Oralinks will review the request and confirm eligibility within 3 business days.
- If approved, the full refund will be processed within 10 business days using the original payment method.
5. Exceptions
The full refund guarantee does not apply in cases where:
- The delay is caused by the client (e.g., late provision of necessary information or materials).
- Force majeure events occur (e.g., natural disasters, acts of war, pandemics).
- The client has approved extensions to the original deadline.
6. Project Continuation
In the event of a full refund due to missed delivery:
- The client retains the right to cancel the project entirely.
- Alternatively, the client may choose to continue the project with a renegotiated timeline and terms.
7. Commitment to Quality
This refund policy does not replace or supersede any quality guarantees or warranties provided by Oralinks. We remain committed to delivering high-quality work regardless of timing issues.
8. Policy Changes
Oralinks reserves the right to modify this refund policy at any time. Any changes will be communicated to clients and will apply to projects initiated after the change date.
9. Contact Information
For any questions or to request a refund under this policy, please contact our customer service team at:
By engaging our services, you acknowledge that you have read, understood, and agree to this refund policy.